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FAQs
You’ve got questions, and we have answers. Here are some answers from some frequently asked questions.
Is the platform only for new construction projects or retrofit buildings as well?
Our smart building platform is applicable for many building types. Whether big or small, new construction or retrofit, we have a solution for almost every building type and need.
What infrastructure requirements would I need?
All you need to power our solution is an internet connection. That’s it.
Can I customize what features I want to see?
Yes, our platform is completely customizable, so you only pay for the features you want and need.
Can I add features at a later date?
Yes. If there are features that you or your residents would like included down the line, getting them added is easy. Just contact your Account Rep and they’ll do the rest.*
* Some feature sets may come with an additional cost.
How do I train my residents and staff to use the 1VALET Platform?
Our team provides you with all the resources you need to fully train your residents on how to use all the features of the 1VALET Platform. From on-site training to instructional videos and written how-to’s, we’ve got you covered.
How do I know my personal data is secure?
We know how important your personal information is. After all, it’s your home we’re talking about. That’s why we protect all personal information with bank-level encryption, so you can have peace of mind knowing your information is safe and secure.
Have more questions or need more advice from the 1VALET team?
Visit our help desk to see more answers to questions, video guides, how-to articles, and receive advice.
