Accessibility for Ontarians with Disabilities Act (AODA)

Customer Feedback Process

The Accessibility Standards for Customer Service came into effect for the private sector in Ontario on January 1, 2012.

We at 1VALET are committed to excellence in serving all customers and users, including those with disabilities, and will ensure that our actions are consistent with the AODA customer service standard principles of dignity, independence, integrity, and equal opportunity.

We always welcome comments and feedback from our customers and users about how we can better improve our accessibility practices. If you would like to provide feedback, you can do so in any of the following ways:

• Email us at  support@1valet.com
• Call us 24/7 at  1.833.993.1212 (toll free from Canada and the US)
• Visit our office at 523 Montée Paiement, Gatineau, QC J8R 1N3, Canada

When feedback is received, we will follow these steps:

Email

1VALET will reply within two business days, acknowledge the feedback and outline what steps will be taken moving forward, if necessary.

Phone call

You can provide your feedback over the phone to the Office Administrator. 1VALET will then follow up within two business days, and outline what steps will be taken moving forward, if necessary.

Office visit

You can provide your feedback to the Office Administrator. The feedback will be recorded, and your contact information will be taken as needed. 1VALET will then follow up within two business days, and outline what steps will be taken moving forward, if necessary.